Intelligent 4D Neck and Shoulder Massager with Heating and Infrared Therapy - NeckScout 4

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Easy Returns
To start a return, simply you can return request by contacting us at support@axialdeals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Returns are usually processed within 7 days. Items sent back to us without first requesting a return will not be accepted.

Shipping Cost

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases,You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at support@axialdeals.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any Questions Or Help Needed?

Contact our support

Shipping Times and Costs

Delivery costs depend on the order value before deducting applicable discounts.

Country of shipping : United States

Shipping Services By Carrier: We ship all products by USPS and FedEx, Based on Orders Value and Shipping Type Chosen by Customer.

Shipping type and time:

Shipping type and costs: Standard, Delivery by USPS.

Tracking provided and Delivery by USPS. Delivery to Alaska/Hawaii may take longer. 

Shipping type and costs: Express, Delivery by FedEx.

Tracking provided and delivery by FedEx. Delivery not available for AK, HI, PO Box and APO. 

Country of shipping : Rest Of World ( International )

Shipping Services By Carrier: We ship all products by USPS and FedEx, Based on Orders Value and Shipping Type Chosen by Customer.

Shipping type and time:

Shipping type and costs: Standard, Delivery by USPS.

No tracking provided. May be subject to import taxes, customs, and duties upon delivery. 

Shipping type and costs: Express, Delivery by FedEx.

Tracking provided and delivery by FedEx. Not deliverable to PO Boxes. May be subject to import taxes, customs, and duties upon delivery. 

How to ensure speedy delivery:

• Complete and correct payment information
• Complete delivery and billing addresses
• Ensuring designs do not infringe on copyrights

Customs and fees

Orders being shipped outside of the United States are subject to customs or duty fees. The fees are governmental in nature and not charged by Diamedix. We state 1) in checkout, next to the international shipping options, and 2) in the confirmation email that these fees may apply. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.

Please note: International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country's specific import requirements.

Upgrade Express shipping

If you want to get a faster shipping method, then you would need to either get in touch with us before your order begins production to process a shipping upgrade or you would need to cancel order and place a new one with the upgraded shipping method.

If your order is still waiting to be processed and it is during our office hours, which are Mon-Fri 8 a.m. - 8 p.m. ET, feel free to give us a call to upgrade your shipping. You can reach us at +1 (347) 352 0175

Note: Once an order has shipped, we are not able to change the shipping method, i.e. Standard to Express.

Possible reasons for a delayed delivery:

• The delivery address is in a location that’s hard to reach (e.g. mountains, islands or remote areas). If this should be the case, delivery may take up to 5 days.
• It will take an extra day in cases where there is a public holiday in any of the countries that handle delivery.
• Customs and duties are due for the order and must be paid prior to delivery.
• You are placing a substantial order. Please refer to the calculated delivery time in the checkout section for information on the estimated time of delivery.

Any Questions Or Help Needed?

Contact our support