Feeling tense in the neck? You need to relax!
Experience much-needed relief. Now anytime you want without needing a significant other or a professional to help. Say hello to comforting kneading and rolling on-demand with the Intelligent Neck Massager. Designed for anyone who needs to loosen up stiff neck muscles from the toll of demanding gardening work, hours of heads-down phone usage, or hours of grueling typing on a computer.
Stress-bust your way
Three modes. 15 strength settings.
Soothing Mode
Great for neck injuries or a stiff neck.
Vitality Mode
Suitable for cervical strains.
Automatic Mode
Relax with a combined technique for daily relief.
High design meets high performance
Our device’s massage nodes are built from 304-stainless steel that feature 360-floating suspension for a flexible yet focused massage. The massager is designed with an ergonomic U-shape design (almost like headphones) and features soft silicone interior balloon padding for softness and support. Experience a sturdy massage gadget that won’t shift or move like traditional devices that lack ergonomic detailing.
Built-in heat therapy
Extend your relief for sore and tired muscles with a heat function that warms up to 120°F in just three seconds. It’s like having a hot towel around your neck to boost blood circulation.
The pulse comes to life
The Intelligent Neck Massager uses low-frequency TENS pulse technology to simulate three massage settings. The device’s stainless-steel nodes deliver targeted relief not found on other ball-utilizing neck massagers.15 minutes a day
That’s all it takes per session to feel lighter and less stiff in the neck. Relax on your mid-day break or lunch time for some convenient destressing.Relief in one click
Our massager features a one-click power-up operation on the headset for instant relief and relaxation wherever (and whenever) you need it. An included controller helps you switch between modes and settings.Charge via USB
A built-in 450 mAh battery fully charges in two hours for up to 30 days’ worth of daily 15-minutes sessions. An included USB charging cord allows you to power up your device with anything, from a wall outlet charger to a portable battery bank (or even your laptop). It’s convenient and easy.
Peace of mind
Relax with complete ease. Our Intelligent Neck Massager measures 5.9 x 5.9 inches so you won't feel uncomfortable wearing it. It is designed with leak-proof technology so you won’t burn with its heat setting, while an auto-shut off turns the device off immediately after a treatment interval is complete.
Disclaimer
*Everyone deserves massage relief, but this device isn’t for everyone. It uses electrical-impulse therapy, which is not suitable for women who are pregnant, anyone in current use of a medical device, pacemaker, or individuals who have metal implants in their body. Please consult with a medical professional or doctor if you are unsure as to the safety or compatibility of this device with your current health conditions.*
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Easy Returns
To start a return, simply you can return request by contacting us at support@axialdeals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Returns are usually processed within 7 days. Items sent back to us without first requesting a return will not be accepted.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases,You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return question at support@axialdeals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any Questions Or Help Needed?
Contact our support
Customer Service:
Mon-Fri: 8:30am - 4:30pm EST
Sat & Sun: CLOSED
Phone: +1 347 352 0175
Email: support@axialdeals.com
Address: 222 E 93rd St #APT 11C,
New York, NY, 10128, United States
Shipping Times and Costs
Delivery costs depend on the order value before deducting applicable discounts.
Country of shipping : United States
Shipping Services By Carrier: We ship all products by USPS and FedEx, Based on Orders Value and Shipping Type Chosen by Customer.
Shipping type and time:
| Standard | Express |
| 7 - 11 Business Days | 3 - 5 Business Days |
Shipping type and costs: Standard, Delivery by USPS.
| Value of goods | Shipping costs |
| $0.01–$49.98 | Free |
| $49.99–$99.98 | Free |
| $99.99 and up | Free |
Tracking provided and Delivery by USPS. Delivery to Alaska/Hawaii may take longer.
Shipping type and costs: Express, Delivery by FedEx.
| Value of goods | Shipping costs |
| $0.01–$49.98 | $15.99 |
| $49.99–$99.98 | $24.99 |
| $99.99 and up | $35.99 |
Tracking provided and delivery by FedEx. Delivery not available for AK, HI, PO Box and APO.
Country of shipping : Rest Of World ( International )
Shipping Services By Carrier: We ship all products by USPS and FedEx, Based on Orders Value and Shipping Type Chosen by Customer.
Shipping type and time:
| Standard | Express |
| 7 - 11 Business Days | 3 - 5 Business Days |
Shipping type and costs: Standard, Delivery by USPS.
| Value of goods | Shipping costs |
| $0.01–$49.98 | $7.99 |
| $$49.99–$99.98 | $17.99 |
| $99.99 and up | $35.00 |
No tracking provided. May be subject to import taxes, customs, and duties upon delivery.
Shipping type and costs: Express, Delivery by FedEx.
| Value of goods | Shipping costs |
| $0.01–$49.98 | $28.99 |
| $49.99–$99.98 | $39.49 |
| $99.99 and up | $52.99 |
Tracking provided and delivery by FedEx. Not deliverable to PO Boxes. May be subject to import taxes, customs, and duties upon delivery.
How to ensure speedy delivery:
Complete and correct payment information Complete delivery and billing addresses Ensuring designs do not infringe on copyrights
Customs and fees
Orders being shipped outside of the United States are subject to customs or duty fees. The fees are governmental in nature and not charged by Diamedix. We state 1) in checkout, next to the international shipping options, and 2) in the confirmation email that these fees may apply. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
Please note: International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country's specific import requirements.
Upgrade Express shipping
If you want to get a faster shipping method, then you would need to either get in touch with us before your order begins production to process a shipping upgrade or you would need to cancel order and place a new one with the upgraded shipping method.
If your order is still waiting to be processed and it is during our office hours, which are Mon-Fri 8 a.m. - 8 p.m. ET, feel free to give us a call to upgrade your shipping. You can reach us at +1 (347) 352 0175
Note: Once an order has shipped, we are not able to change the shipping method, i.e. Standard to Express.
Possible reasons for a delayed delivery:
- The delivery address is in a location that’s hard to reach (e.g. mountains, islands or remote areas). If this should be the case, delivery may take up to 5 days.
- It will take an extra day in cases where there is a public holiday in any of the countries that handle delivery.
- Customs and duties are due for the order and must be paid prior to delivery.
- You are placing a substantial order. Please refer to the calculated delivery time in the checkout section for information on the estimated time of delivery.
Any Questions Or Help Needed?
Contact our support
Customer Service:
Mon-Fri: 8:30am - 4:30pm EST
Sat & Sun: CLOSED
Phone: +1 347 352 0175
Email: support@axialdeals.com
Address: 222 E 93rd St #APT 11C,
New York, NY, 10128, United States